Refund and Cancellations

Exchange
All our products which come under the below-mentioned categories will be eligible for an exchange.

(1) Wrong Order
(2) Damaged Product

Please inform us within 48 hours of receipt of order. Raise a request on hello@pawllo.com with photos and details.

Refunds

All refunds are processed within 7 working days. We normally credit the money in your bank/ mode of payment processed or in your wallet as per preference. Please raise a request on hello@pawllo.com

Cancellations

Placed an order in a hurry? No worries!
You can cancel your order within 12 hours — absolutely free.
Refunds are processed to your original payment method within 3–4 working days.

To cancel, just email us at hello@pawllo.com with your order details.

Money Back Guarantee
In the event that your dog does not eat the food, we will be happy to refund your money on the returned packets. Applicable for all first-time customers and trial packets.
Please raise a request on hello@pawllo.com